frequently asked questions

1. How does the design process begin?

We kick things off by translating your initial ideas into a conceptual image and an estimate. This is based on what you’ve shared with us via:

Email input
Sketches
Inspiration photos
Site photos or architectural plans

🛠️ This stage is:

Conceptual and not final
Meant to encourage dialogue and refine your vision
Based on early site measurements or rough plans

2. What’s required to move forward with my project?
To begin detailed production drawings, we require a non-refundable, nontaxable 50% deposit. This:

Reserves your place in our production schedule
Covers initial build costs
Is applied toward your final balance

💡 Includes:

Up to 3 revisions
Additional revisions beyond that will incur hourly design fees

3. What happens after I pay the deposit?

We develop a functional layout using rough-in measurements (from you, your builder, or your plans).
At this point:

Cabinet sizes and general layout are introduced
Dimensions are not final
Your feedback is encouraged to refine the vision

4. What’s in the second draft?

We fine-tune the design and introduce technical specifications, still based on rough-in measurements.

This draft includes:

Your appliance selections
Detailed elevations of cabinets and accessories
Placement of plumbing and electrical elements

✅ This helps trades proceed confidently with framing and rough-ins.

5. When is the site measured, and by whom?
Once your project site is ready (framed, with rough plumbing and electrical in place), one of our Rootcraft team members will come out and take final measurements.

This ensures:

Drawing accuracy before production
Fewer surprises during installation

📅 Typically happens just before production begins

6. What’s included in the final draft?

This version is based on precise, site-confirmed measurements and is considered production-ready.

🔒 At this stage:

Final dimensions are locked in
Material selections — including paint color and wood finish — should be finalized. Samples are available to view in the Rootcraft showroom
Changes may incur additional design fees
Client sign-off is required to proceed to production

7. When is the final payment due?

We’ll send your balance payment invoice (remaining 50%) once production is nearing completion.
💵 This must be paid before delivery.

8. How does delivery work?
Delivery is coordinated near the end of production. Due to the nature of custom work, timelines are fluid and scheduled at Rootcraft’s discretion.

📦 Delivery details:

Managed by a third-party company
Free within 30 miles of their terminal; extra fee applies beyond that
Delivered to garage or ground-level entry only (no stairs or basements)
Delivery personnel use discretion on drop-off location

📦 Important:

Cabinets must be accepted on-site when delivered
Off-site storage (if needed) is at client’s expense
Temporary storage at Rootcraft may be possible but is not guaranteed

9. How do we get started?

We’re thrilled to collaborate with you and create something exceptional.
📬 Fill out our interest form on the Contact page to begin your custom cabinetry journey!